Don't be a STUBBORN MULE . . .

Save money on inmate long distance with the Phone Donkey service. You will save $34 a month, which is $408 a year if you talk for 300 min a month!

Phone Donkey provides inmates in Federal BOP custody and their loved ones with local phone numbers to reduce the prison long distance fees of 21¢ per minute down to 6¢ per minute.

We accept Visa, MasterCard, American Express, Discover, debit cards, and even Pre-Paid credit cards (that support AVS).




Customer service is very important to us. For customers calling in, we are on Pacific time, if you get our voice mail please leave a message. In most cases we call back in under 4 hours and do our best to call back everyone within 24 hours.


Inmate Texting service TextInmate.com and picture printing and mailing service PictureDonkey.com
Text Inmate allows friends and family on the outside to send and receive text messages to/from ANY U.S.A. based cell phone to an inmate without needing Corrlinks or an app installed. Send pictures from your computer, phone, or tablet, through a web browser to PictureDonkey.com and we will print them out on high quality photo paper in color and mail them to your loved one.


How we help you

If you have a friend, family member, or loved one in federal custody you should not have to pay high long distance charges to stay in contact with them. When an inmate makes a call to you and it is long distance (for calls within the US), the facility will charge the inmate 21¢ per minute. With the Phone Donkey service we provide a phone number local to the facility, so the facility will only charge the inmate 6¢ a minute.
If you use the Phone Donkey service for 300 minutes a month you could save up to $34 a month.
Old cost at 21¢ per minute * 300 minutes = $63.00 a month.
New cost at 6¢ per minute * 300 minutes = $18.00 (paid to the facility) plus the Phone Donkey service at $11.00 for 300 minutes = $29.00 a month.
Note: the 6¢ per minute is paid to the prison facility through the inmate's commissary account or though the inmate's prison phone account this is not paid to Phone Donkey.




Plans & Pricing

Gold60 minutes included

$6.00

  • 1
  • 60

Platinum300 minutes included

$11.00

  • 1
  • 300

Diamond600 minutes included

$18.00

  • 1
  • 600
  • Multiple inmates only


Add-on options

Minutes     Price
30     $3.00
60     $4.00
120     $7.00
300     $9.00
600     $16.00

Add-on minutes:

Add-on minutes are one time use minutes that never expire and are used last. Phone Donkey will use any free minutes you have first, then any monthly minutes and lastly any add-on minutes. So if you buy extra add-on minutes and don't use them don't worry they never expire.

Add-on phone number:

Additional phone numbers can be used for other loved ones or additional locations.
Each additional local number is only $2.00 a month and will share all the minutes in your account. There is no need to maintain multiple accounts.





Q & A

When an inmate makes a call to you and it is long distance (for calls within the US), the facility will charge 21¢ per minute. With the Phone Donkey service we provide a phone number local to the facility, so the facility will only charge you 6¢ a minute.

If you use the Phone Donkey service for 300 minutes a month you could save over 50% a month.
Old cost at 21¢ per minute * 300 minutes = $63.00 a month.
New cost at 6¢ per minute * 300 minutes plus the Phone Donkey service = $29.00 a month.

15 minute call cost to the inmate:
Old cost at 21¢ per minute * 15 minutes = $3.15 for a 15 minute call.
New cost at 6¢ per minute * 15 minutes = $0.90 for a 15 minute call.

According to the FCC's Inmate Telephone Service regulations:
http://www.fcc.gov/guides/inmate-telephone-service

Long Distance/interstate calls:
    $0.25 per minute Collect Call (billed to your phone bill)
    $0.21 per minute Prepay Collect Call
    $0.21 per minute Debit Call (Inmate purchases phone cards or uses commissary account)
Note: The collect and prepay rates may vary by location.

Local calls:
    $0.06 per minute Debit Call (Inmate purchases phone cards or uses commissary account)

With Phone Donkey service the inmate can pay the local rate of $0.06 per minute for a Debit Call.

No, the BOP limits each inmate to 300 min a month. You can not buy more minutes from Phone Donkey to get around that.
Yes, the BOP requires inmates to pay for all calls no matter what. The Phone Donkey service simply provides a telephone number local to the facility. We do not replace the prison phone system, but it will reduce the cost of the calls from 21¢ a minute to 6¢ a minute.
Yes, the BOP requires inmates to pay for all calls no matter what. The Phone Donkey service simply provides a telephone number local to the facility. We do not replace the prison phone system, but it will reduce the cost of the calls from 21¢ a minute to 6¢ a minute.
No. The Phone Donkey service simply adds an additional telephone number to your existing cell phone, home phone, or office phone.
You pay for the service monthly using your credit card (including pre-paid cards) or debit card through our secure website.
In addition to the monthly fee you can optionally buy add-on minutes that never expire.
Phone Donkey works with your existing US cell phone, home phone, or office phone. There is nothing new to buy or any special feature you need on your existing phone to use the Phone Donkey service.
You have to give the local phone number(s) to your loved one, there are 2 ways to give them the local phone number(s):
1. Tell then the local phone number(s) the next time they call.
2. Send them a message on Corrlinks with the local phone number(s)
3. Mail them a letter in the US mail with the local phone number(s).
Yes, and we think you should. Your savings can be applied to all the calls between you and your inmate with additional phone numbers, and they are only $2.00 a month each. Buy one for each of your phones and even for other friends and relatives. All the phone numbers will share the same group of minutes so you don't need to manage multiple accounts.
In fact you can add additional inmates as well, even if they are in different facilities. So you can talk to all your loved ones and save money too!
Yes, you can add as many inmates and phone numbers as you want. Even if they are in different facilities. Additional phone numbers are $2.00 a month.
Just let us know through the "Request a facility change" button on your dashboard and we will allocate new number(s) that are local to the new facility at no cost to you.
The target phone number is one of your phone numbers that you want the service to call, like your cell phone, home phone, or office phone. When the inmate dials the Phone Donkey local number it will ring at your "target phone number".
No problem, simply fill out the "Request a target change" form once you are logged in to request the change.
No. You pay a flat monthly rate for a specific number of minutes. You can add additional minutes and/or phone numbers, but there are never any hidden, termination, or connection fees!
We know that your personal business is just that, your business. We do not sell any of your information in any way. Not even non-specific marketing data. The only time we use your data is to promote the Phone Donkey service, and that will only be as part of our general customer count and reliability statistics. Your personal information will not be shared with anyone.
When you sign up for the service we buy a phone number for you that is local to the facility. Normally this takes under 10 minutes once you confirm your e-mail. Sometimes phone numbers are back-ordered by the phone company. When a phone numbers are on back-order it can take up to 10 business days to get a number. During this time we try multiple times a day to get a number for you. If after 10 days we can not get a number we will cancel you account and refund your fees.
All cancellations are done online, you can not cancel by phone or e-mail.

### Please note cancellations are immediate, the service will stop working immediately if you cancel. ###

To cancel: Login and select the "Account" drop down from the top navigation, then select "Cancel Account" and follow the on-screen instructions.

Have a question that is not listed? Send us a help request.




Get help

Customer service is ONLY open Mon-Fri

By Phone: 855-420-0880
By E-mail: support@phonedonkey.com

Customer service is very important to us. For customers calling in, we are on Pacific time, if you get our voice mail please leave a message. We in most cases we call back in under 4 hours and do our best to call back everyone within 24 hours.

Or fill in this contact form:

First Name: 
Last Name: 
Phone: 
E-mail: 
How can we help you? 

Please note you can NOT cancel using this form!
To cancel: Login and select the "Account" drop down from the top navigation, then select "Cancel Account" and follow the on-screen instructions.