When an inmate makes a call to you and it is long distance (for calls within the US), the facility will charge 21¢ per minute. With the Phone Donkey service we provide a phone number local to the facility, so the facility will only charge you 6¢ a minute.

If you use the Phone Donkey service for 300 minutes a month you could save over 50% a month.
Old cost at 21¢ per minute * 300 minutes = $63.00 a month.
New cost at 6¢ per minute * 300 minutes plus the Phone Donkey service = $29.00 a month.

15 minute call cost to the inmate:
Old cost at 21¢ per minute * 15 minutes = $3.15 for a 15 minute call.
New cost at 6¢ per minute * 15 minutes = $0.90 for a 15 minute call.

According to the FCC's Inmate Telephone Service regulations:
http://www.fcc.gov/guides/inmate-telephone-service

Long Distance/interstate calls:
    $0.25 per minute Collect Call (billed to your phone bill)
    $0.21 per minute Prepay Collect Call
    $0.21 per minute Debit Call (Inmate purchases phone cards or uses commissary account)
Note: The collect and prepay rates may vary by location.

Local calls:
    $0.06 per minute Debit Call (Inmate purchases phone cards or uses commissary account)

With Phone Donkey service the inmate can pay the local rate of $0.06 per minute for a Debit Call.

No, the BOP limits each inmate to 300 min a month. You can not buy more minutes from Phone Donkey to get around that.

Yes, the BOP requires inmates to pay for all calls no matter what. The Phone Donkey service simply provides a telephone number local to the facility. We do not replace the prison phone system, but it will reduce the cost of the calls from 21¢ a minute to 6¢ a minute.

We don't offer an unlimited plan simply because we can't. Inmates are limited to 300 minutes a month by the BOP, there is no reason to offer unlimited minutes as the inmates can't use unlimited talk time. Companies who offer unlimited plans are taking advantage of you.

Yes, the BOP requires inmates to pay for all calls no matter what. The Phone Donkey service simply provides a telephone number local to the facility. We do not replace the prison phone system, but it will reduce the cost of the calls from 21¢ a minute to 6¢ a minute.

No. The Phone Donkey service simply adds an additional telephone number to your existing cell phone, home phone, or office phone.

You pay for the service monthly using your credit card (including pre-paid cards) or debit card through our secure website.
In addition to the monthly fee you can optionally buy add-on minutes that never expire.

Yes. Just like any service you purchase, regardless if there is activity on the account or not, you are responsible for the monthly recurring charge. Even if you are not actively recieving calls the number, the account are still reserved and serviced for you. Please Note: Please remember you are responsible for your monthly recurring charge until you cancel online, even if there is no activity at all.

Phone Donkey works with your existing US cell phone, home phone, or office phone. There is nothing new to buy or any special feature you need on your existing phone to use the Phone Donkey service.

You have to give the local phone number(s) to your loved one, there are 2 ways to give them the local phone number(s):
1. Tell them the local phone number(s) the next time they call.
2. Send them a message on Corrlinks with the local phone number(s)
3. Mail them a letter in the US mail with the local phone number(s)

Yes, and we think you should. Your savings can be applied to all the calls between you and your inmate with additional phone numbers, and they are only $2.00 a month each. Buy one for each of your phones and even for other friends and relatives. All the phone numbers will share the same group of minutes so you don't need to manage multiple accounts.
In fact you can add additional inmates as well, even if they are in different facilities. So you can talk to all your loved ones and save money too!

Yes, you can add as many inmates and phone numbers as you want. Even if they are in different facilities. Additional phone numbers are $2.00 a month.

Just let us know through the "Request a facility change" button on your dashboard and we will allocate new number(s) that are local to the new facility at no cost to you.

The target phone number is one of your phone numbers that you want the service to call, like your cell phone, home phone, or office phone. When the inmate dials the Phone Donkey local number it will ring at your "target phone number".

No problem, simply fill out the "Request a target change" form once you are logged in to request the change.

No. You pay a flat monthly rate for a specific number of minutes. You can add additional minutes and/or phone numbers, but there are never any hidden, termination, or connection fees!

We know that your personal business is just that, your business. We do not sell any of your information in any way. Not even non-specific marketing data. The only time we use your data is to promote the Phone Donkey service, and that will only be as part of our general customer count and reliability statistics. Your personal information will not be shared with anyone.

When you sign up for the service we buy a phone number for you that is local to the facility. Normally this takes under 10 minutes once you confirm your e-mail. Sometimes phone numbers are back-ordered by the phone company. When a phone numbers are on back-order it can take up to 10 business days to get a number. During this time we try multiple times a day to get a number for you. If after 10 days we can not get a number we will cancel you account and refund your fees.

All cancellations are done online, you can not cancel by phone or e-mail.

## Please note cancellations are immediate, the service will stop working immediately if you cancel. ###

To cancel: Login and select the "Account" drop down from the top navigation, then select "Cancel Account" and follow the on-screen instructions.